Shipping policy

Shipping Policy

Last Updated: [Insert Date]

1. Order Processing Time

  • Orders are processed within 1–3 business days after confirmation.

  • Personalized or custom-made products may require additional processing time (typically 3–7 business days).

  • Orders are not processed on weekends or public holidays.

Once your order has been processed, it will be handed over to a third-party courier service for delivery.

2. Shipping Time

Estimated delivery times:

  • Major cities: 2–5 business days

  • Other areas: 3–7 business days

Delivery times are estimates and may vary due to location, weather conditions, public holidays, or courier delays.

3. Shipping Charges

  • Shipping charges are calculated at checkout.

  • Free shipping promotions may be offered from time to time.

  • Any additional delivery charges for remote areas may apply.

4. Order Tracking

Once the order is shipped, tracking details (if available) will be provided so customers can monitor their shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees for re-delivery.

  • The store is not responsible for delays caused by incorrect information provided by the customer.

6. Delays

While every effort is made to ensure timely delivery, the store is not responsible for delays caused by:

  • Courier service issues

  • Natural disasters or weather conditions

  • Public holidays

  • Unforeseen circumstances beyond control

7. Damaged or Lost Packages

  • If a package arrives damaged, customers must report it within 24 hours of delivery with clear photos as proof.

  • Claims for lost shipments must be reported within 3 days of the expected delivery date.

The store will investigate the issue with the courier service before issuing any replacement or refund.

8. Refused or Unaccepted Orders

If a customer refuses to accept the delivery (including Cash on Delivery orders):

  • The store reserves the right to limit or refuse future orders.

  • Shipping charges and return courier fees may be deducted from any eligible refund.